Help Center
This page is the fastest public starting point for common Morse Trainer questions about account access, sync, browser playback, tutorials, and next-step guidance.
Last updated: July 21, 2026 · Public self-service support guidance for the maintained mmccode.com learning site.
What this page is for
Use this page before sending a support email if your question is about how the site works, where to start learning, how sync behaves, or why a training session is not behaving as expected.
The goal is to make the public support surface clearer for both learners and reviewers. A complete learning site should not force every simple question into private email.
Most common support areas
If you are unsure which screen to use first, start from the study plan on the homepage and then move into the tutorial library for method questions.
Login, password, and cloud progress features are mainly there to preserve progress across devices. If sync looks wrong, note the account email and the last action you took.
If Morse playback does not start, confirm browser audio is enabled, then reload the page and try a shorter drill before assuming the account is the cause.
If you want to understand a method, a public rule, or a data-handling policy, check the tutorial library, editorial policy, privacy page, and FAQ before contacting support.
Quick self-check before emailing
If the issue is technical, write down the exact page, device, browser, account state, and what happened just before the failure. That context usually matters more than a general statement like “the site broke.”
If the issue is educational rather than technical, such as confusion about rhythm recognition, study order, or realistic speed targets, the tutorial catalog and FAQ usually provide a faster answer than waiting for a reply.
When self-service is faster than email
Many questions are solved faster by opening the right public page than by starting a support thread. If the issue is really about where to begin, which method to follow, or why practice feels stuck, the site already has structured answers in Start Here, the Learning Roadmap, the FAQ, and the tutorial catalog.
Email becomes more valuable when the issue is account-specific, privacy-related, or clearly technical. The help page exists so routine questions do not have to wait for manual replies when a public answer is already available and maintained.
Why a leaderboard score or rank may not appear
Leaderboard points depend on valid scored sessions. Very short sessions, incomplete attempts, or rounds that do not meet the site’s scoring rules may not create a visible leaderboard result even if you practiced normally.
If a score looks missing, first check whether the session was long enough, whether you were logged in at the time, and whether cloud sync completed after the round. A missing score is not always the same as a broken leaderboard.
What to collect before reporting a scoring issue
For a points or rank problem, include the session time, mode, approximate question count, whether the score screen appeared, and whether the problem happened on one device or across multiple devices.
That makes it easier to tell the difference between a short session that did not qualify for points, a sync delay, and a real scoring bug.
How to tell a product issue from a learning issue
A product issue usually looks like a control not responding, sync not completing, login failing, audio not starting, or a page rendering incorrectly. A learning issue usually looks like uncertainty about study order, unrealistic speed goals, confusion about counting, or frustration with a plateau.
Separating those two categories saves time. It helps learners open the right page first and helps site maintenance focus on real bugs instead of method questions that already have public explanations.
Recommended public paths
Use the beginner orientation page when you need a clean answer to where to click, read, and practice first.
See how the drills, tutorials, sync, and support pages connect into one product instead of isolated screens.
Use the roadmap when you want the longer path from your first characters to steadier practical Morse skill.
Read quick answers about beginner routes, account needs, mobile use, and support requests.
Use the full content library when you need method explanations instead of one-line answers.
Check how account data, cookies, and deletion-related requests are handled.
Use the public contact page when you still need direct help after checking the self-service pages.
When direct contact is still the right choice
Please use direct contact for account-specific questions, privacy requests, suspected data issues, broken public pages, translation errors, or recurring sync problems that remain after basic troubleshooting.
If your request is about content quality or a factual correction, the Editorial Policy explains how the site handles corrections and public content review.